What is the shelf life of your soaps?
The shelf life of our soaps is virtually unlimited. The only thing to remember is to keep your soap bars in a cool, dry place. The drier soap bars become, the harder they become, and the longer their shelf life will be. Our cold-process soaps have already gone through a 30-day ambient air drying process and are ready for use. The use of a soap dish is essential to ensure proper drainage of your soap bar.
Are your products vegan? Are they tested on animals?
Many of our products are vegan (no animal products). We invite you to consult the ingredient lists of our products or write to ask us about them. Our products are not tested on animals (But our step-mothers do try them out!)
Are your products organic?
Our products are not certified organic. Although many of the raw materials we use are organic, we have chosen not to pursue certification at this time, as it is a time-intensive process that leads to additional costs. It is a business choice. One thing is certain: We carefully select simple, natural ingredients that result in finished products of superior quality.
Do you use fragrances?
Yes, in some products. Fragrances (perfumes) are synthetic oils developed from essential oils, plant extracts and synthetic aromatics. For those who prefer perfume-free products, we also have a wide range of products made from essential oils or without any fragrance at all. We invite you to consult the list of ingredients on our products or write to ask us about the composition of a specific product.
I don’t understand the “language” used in the list of ingredients on your labels...
As a cosmetics manufacturer, Quai des Bulles must comply with Health Canada’s labelling requirements. INCI refers to the International Nomenclature for Cosmetics Ingredients. It is a system for naming ingredients used in cosmetics that is multilingual, multinational and based on Latin. The use of INCI names is mandatory in Canada. For more information, we invite you to consult Health Canada’s “Labelling of cosmetics” webpage. To make it easier for you to navigate our website, you will find the list of ingredients for each product in english. Read our full article on the subject (french only).
Can I use your products during pregnancy?
Even though our products are made from natural ingredients, we invite you to talk to a health care professional about any questions or concerns you may have regarding their use.
How is soap made?
We invite you to visit our page on soap-making for more information.
Why do you use rice bran oil to manufacture your products?
Rice bran oil nourishes, moisturizes and penetrates the skin well. It’s a low-odour vegetable oil. As a result, it doesn’t alter the delicate fragrances that we add to our products. Moreover, this oil “saponifies” extremely well. The result? Our soaps are harder and therefore last longer! Find out more about rice bran oil and its benefits.
Does the batch number on my products correspond to the date of manufacture or expiry date?
NO. For example: Batch 07-2007. In this example, 07 is the month of manufacture (July). 20 corresponds to the year of manufacture (2020). And the last two digits are an internal reference number. This batch number helps us trace the product (when necessary) and ensure inventory rotation.
Where can I find your products?
All our products are available at our four stores, which are located in Kamouraska, Saint-Jean-Port-Joli, Baie-Saint-Paul and Carleton-sur-Mer. A selection of our products is also available at our many retailers’ shops. You can also come and meet us at our events!
How can I become a distributor?
To distribute our products and become a retailer, we invite you to contact us right away! We will be pleased to discuss your needs with you and build a business relationship together!
My school, sports club or organization is interested in selling your products as part of a fundraising campaign. What should I do?
What a great idea! We have already participated in several fundraising campaigns. They are proving to be a success every time! It’s also possible to customize your products. We invite you to contact us now!
I’m in charge of human resources or community events and would like to offer your products as corporate gifts. What should I do?
We’d be delighted to help you with that! We offer a wide range of products, for both men and women, to suit all budgets. It’s also possible to customize your gifts. We invite you to contact us to learn more about our corporate gifts.
Are you hiring?
Quai des Bulles is always on the lookout for dynamic, talented people to join its team! Please send your resume to [email protected].
What are your delivery and return terms?
We invite you to consult our “Delivery & Return” page for full details.
How do I create an account or modify it?
You can create an account when you place your first online order. Be sure to check the “Create Account” box when you register. You will then be able to access your account, change your information and view your previous orders. Don’t hesitate to contact us if you have any difficulties. It will be our pleasure to help you!
I lost my password. What should I do?
Go to “My Account.” Click on the “Lost Password?” link. Enter your username (email address) and click on “Reset Password.” You will receive an email containing a link inviting you to create a new password.
How can I make sure my order has been placed successfully?
You will receive a confirmation email (at the address provided in your order) with the details of your transaction.