Shipping & Pricing
- FREE DELIVERY anywhere in Canada on orders of $60 and over before taxes.
- Delivery charges throughout Quebec : Fixed amount of $12 (plus taxes) to be added to orders under $75 before taxes.
- Delivery charges elsewhere in Canada : Fixed amount of $15 (plus taxes) to be added to orders under $75 before taxes.
- US and international delivery charges: Call us at 1-888-492-9673 to make an arrangement.
We ship within 24 to 48 business hours via Canada Post. Packages usually arrive at their destination within 3 to 7 business days of shipment. In case of a slowdown in service at Canada Post, these times frames are not guaranteed.
You are responsible for providing us with a valid and complete address. We are not responsible for packages delivered to an incorrect address unless this is our mistake. If your order has already been shipped, you will be charged $25 for redirecting your package. If you do not retrieve your package and it is returned to us, you will be charged $15. Shipping costs are not reimbursable.
Exchange & Refund Policy
If you’re not satisfied with a product, please notify us within 5 days of delivery. We undertake to grant a full refund or replace the product at our expense. We’ll issue a refund or replace the product at no additional cost for any reasonable cause. If there’s an error in your order, we’ll do what’s necessary to make things right as soon as possible. Please contact us promptly at 1-888-492-9673 or by email at [email protected]. If your product is defective, we may ask you to provide a picture of the product. Special offers: If you placed an online order within 5 days a new special offer was posted, you may contact us before it ends to take advantage of it. However, if the total amount (before taxes and after discounts) is below the minimum amount required to qualify for free delivery (see above), shipping fees will be deducted from the discount. In the case of a gift, only the person who made the purchase can request an exchange or refund, in collaboration with the person to whom the products were offered. Gift certificates are neither refundable nor redeemable for cash. Orders that have already been shipped cannot be cancelled. Shipping and handling costs, if applicable, are non-refundable. Please note that items purchased at one of our four stores can only be exchanged or refunded in-store.
Products appearing on our website are always available unless otherwise specified. Additional delivery time may be required if an item is out of stock. In that case, you will be notified as soon as possible. You may then choose to either cancel your order in part or in full or allow for reasonable additional time.
The information on our website is accurate to the best of our knowledge at the time of publication. In case of discrepancy between the prices on the website and those posted in our Quai des Bulles stores, the in-store prices will prevail.
Quai des Bulles is located in Quebec. The functional currency of the company is the Canadian dollar. As such, the prices of our products are in Canadian dollars (CAD).
Do you have any questions? Feel free to contact us!
By email: [email protected]
By phone: 418-492-9673 Toll-free: 1-888-492-9673 Monday to Friday, between 9 a.m. and 5 p.m. Eastern Time.
Please note that the detailed delivery and return policy on this page is valid only for individuals placing orders via our website. For our retailers, please contact us at the contact information above.